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The privacy of your personal information
We are committed to protecting the privacy of your personal information.
We collect your personal information so that we can provide our products to
you, which may include managing an insurance claim. If you don’t provide
us with the information we ask for, we may not be able to provide you with
our services.
We may give your personal information to other parties, including other
insurance companies, service providers, investigators, government agencies
and other companies which are part of the Suncorp Group, of which we are
a member.
You can access the personal information we hold about you, or ask us to
amend it if it’s wrong, by contacting us (see page 5 for our details). Sometimes
we will not allow you access, for example when a claim is under investigation.
We will tell you if this is the case.
For full details about how we deal with your personal information read our
‘Protecting your personal info’ brochure on our website at justcarinsurance.com.au
or call us on 13 13 26 if you would like us to send you a free copy. If you have a
concern about your privacy, please tell us. See page 30 for details of our complaint
resolution process.
The General Insurance Code of Practice
Just Car is a signatory to the General Insurance Code of Practice which sets out
a commitment by the general insurance industry to maintain service standards
and to ensure good relations between customers and insurance providers.
More information on the Code, or a copy of the Code, can be obtained from the
Financial Ombudsman Service (FOS). You can contact the FOS on 1300 780